Frequently Asked Questions (FAQs)

 

What is Doit4u.co.za ?

At doit4u.co.za we take care of household tasks and business services that you do not have time for or simply prefer not to do.

We provide the tasks and services that seem to absorp many of your daily hours, giving you more quality time to pursue the things that matters most to you, whether  it is putting your feet up and read a book, spending precious time with your family and friends or focusing on your core business.

Small businesses or home businesses with little budget for administrative or other support  may find our business services extremely helpfull. With no need for long term contracts our services can be used on as-needed  basis.

If you need something to be done you just post the task or service on Doit4u.co.za. The following are examples of categories under which you can post a task :

  •  General or specialised Handyman tasks ( FIX IT 4 U )
  • Move or Remove goods (MOVE IT 4 U )
  •  Any other Household tasks  (HOME 4 U )
  • Business Accounting and Administration ( ADMIN 4 U)
  • Marketing and Promotion ( MARKETING 4 U )
  • Business Consulting Services ( CONSULT 4 U )

Your task then goes out to the taskers in your area who will then provide online quotes to do the task for you. You can then choose the quote that that is most suitable to your needs , budget and timing etc.

The site is therefore also a place where people with specific skills and competencies can list as taskers and quote to do tasks and earn an income or additional cash by doing that.

 

Does this really work or am I wasting my time?

Online is the way to go in the 21st century.  Trying to find people who will do these tasks for you or to do it yourself is a waste of time.  This is the quick and easy way to ensure you get the best quote for your task or service through a choice of many taskers.  There are no annoying phone calls, it is all done online.

 

Who benefit from your services ?

Firstly the people for whom we facilitate the doing of their tasks : Dual-income families, busy working professionals, singles, stay-home parents, senior citizens, people with disabilities, small business owners who wants to outsource tasks...... Anyone who is overwhelmed and need a helping hand.

Secondly we create opportunities for people (taskers ) who are sometimes unemployed or semi-deployed to obtain work and a steady income for freelance work obtained through the site.

 

Why should I pay someone to do things that I can do myself ?

Good question! Many people try to cram in 30 hours of work into a 24 hour day. Time is a precious commodity ! We live in a modern world that is time-starved and always on-the-go. Delegating or outsourcing some or all of your personal or business tasks to us helps you to focus  more on the important priorities.

 

What are the things that you will do or not do  ?

We pride ourselves by saying that we undertake to do our best to find taskers that are capable to help you out with any household or business service as long as it is " legal, moral, and ethical " We therefore will not undertake tasks like doing your university assignments or delivering packages with undeclared contents.

 

Why should I trust your tasker and is the service reliable and safe ?

Doit4u.co.za uses a feedback-rating system where you can look at the positive, neutral or negative ratings given by clients of the taskers who are quoting on your job. You should also look at the Profile of the Tasker to find out more about their capabilities and skills levels.  You can also ask them more questions on the messaging system should you feel it necessary.  Taskers who submitted their identification and proof of adress documents to us are verified and will have the Doit4u Verification Icon on their Profile.

 

How do I register?

If you are a new User, simply  CLICK HERE to  create your client account through a simple process by using your name and e-mail adress. Registration is FREE !

 

Will I receive annoying sales phone calls?

All quotes are sent to you via email so you can review them at your convenience. You will receive no phone calls unless you actually request a phone call from our user support.  If you need help in creating a listing, please fill in the contact form here and we shall be in touch.

How much does doit4u.co.za cost ?

Our service is free to our users. There is therefore no cost to join or to post a task and you only pay the final price as agreed with the tasker. A basic booking fee is charged to the tasker which is included in the price quoted to the client.

How do I pay and will my payment be secure ?

After you've accepted a quote you will be required to buy S-credits that will be accredted to your member's account to cover at least 50% of the total cost of the task.  This will secure your booking. We will bill your client's account with the task fee as soon as you confirmed that the job are completed and that you are satisfied.  You can at any time buy or sell S-credits on your account. One S-credit is equal to one Rand. You must have enoough credits in your account to cover the quote that you accept. You can buyS-credits at any time safely through the on-line payment system on the site.We accept MasterCard and Visa cards. If you do not have a credit card you can also pay per safe instant EFT ( Electronic Funds Transfer ) or make a direct deposit into our bank account. Virtual Card Services process all credit card transactions which are 128 bit Secure Socket Layers (SSL) encrypted. All encryption complies with international standards and protect the transmission of personal information.

 

How long does the process take?

Quotes have to be entered manually by taskers. So, in order to receive all of the best quotes we recommend allowing 1-2 days for them to come in, but don’t be surprised if you get quite a few within hours of your posting. For categories like pick up and drop of the response time will be much quicker and normally within an hour or so.

 

Can I hire a tasker again without going through the doit4u.co.za site?

It is neither acceptible nor ethical in terms of our agreement to negotiate directly with taskers that we introduce to you. All taskers must be booked through the site.

 

What if the tasker needs extra information in order to provide an accurate quote?

No problems, the tasker has the ability to ask you questions online about your task or service through the messaging system on your client  dashboard.

What about insurance?

We do not provide any insurance and recommend to make sure that you are either covered by your own insurance or by the insurance of the tasker.

 

Can I contact the tasker by phone or email?

Contact information is not available until you've chosen your tasker.  After your booking is confirmed, Doit4u.co.za provides both you and the tasker with each other’s details.

 

I am having trouble uploading photos
If you are receiving an error message when trying to upload your photos onto Doit4u.co.za, please try the following:
 
- Make sure the image is no more than 1MB
 
- Ensure your picture is in an image format (e.g. .gif, .jpg, .bmp, .png etc...).
 
- You can only upload a maximum of 5 pictures per listing
 
If despite trying the above you continue to experience problems, please contact customer support.

 

What happens once I've accepted a quote?

Once you have accepted a quote and have enough S- credits in your account to cover your down payment, your details will be sent to the tasker. The tasker will then contact you to arrange for the date and time of the service or task.  You will also be able to contact them if you wish.

 

How do I get more quotes?

Put as much information about your task online as possible. This gives taskers a really good idea of what is expected. You can also upload photos. 

 

How do I edit or cancel a task or service?

That’s easy too. Simply login to your dashboard and click 'Edit' next to your listing. It’s best to make changes as soon as you can after posting your task because all quotes you've received up to that point in time will be automatically cancelled.  The only details you can add without cancelling any quotes are images. If you want to cancell the task because it was not started in time or completed in time you must submit a task cancellation form after informing the tasker that you want to cancell the task.

 

How are we different?

We ensure you get accurate hassle-free quotes right from the get-go.   Not like other Quote websites that offer you quotes and then hand out your contact details and all you get back is more emails and phone calls.  No taskers get your contact details until you have accepted their quote.  Also by having a reverse auction process, this creates a competitive environment where each Tasker can see other Quotes already submitted and therefore creates a true market value.

 

What does 'Verified Tasker' mean?

If the Tasker's Profile shows the Doit4u Verified Icon, then this means that Doit4u.co.za has identified the account owner via one photo identity document and one address identity document. If you are a Client or Tasker and wish to learn more about becoming 'verified', then please click here.